Why?

How does product documentation add value for me?
Why use a consulting company instead of creating documentation in-house?
How are you different from companies that send out hourly contract writers?
Can't my engineers just write the documentation?
If we can use Word, can't we document our own products?

How do you work?

What information do you need when we first contact you for a consultation?
What happens after the first consultation?
Do you work on site?
When do you subcontract?
What are the stages of a typical document creation process?
Do you sign confidentiality letters with your clients?
Do you guarantee your work?
Who owns the final documentation?

What about your charges?

Is the initial consultation free?
What is your hourly rate?
When are payments due?


Why?

How does product documentation add value for me?

Your product documentation becomes a critical part of your marketing communication. Experienced sales staff often use good documentation as a valuable sales tool.

Quality documentation is also key to cutting costs, especially in technical support. With an effective documentation set, bug reports from the field can - and have - dropped by 90% or more. Writers with technical expertise can help you spot bugs or usability issues in your product, resulting in further savings.

Why use a consulting company instead of creating documentation in-house?

Many companies don't release enough new products on a frequent enough basis to justify the cost of a full-time technical publications group. Instead, they rely on contract writers to develop and update the documentation as needed.

Even large companies will have irregularities in their product development cycles that overload their technical writers. Temporary support from contracting or consulting writers is an excellent option in these situations.

How are you different from companies that send out hourly contract writers?

Technical Documents on Demand is a writer-owned business that works on specific projects, not on just placing hourly workers. We make sure that we understand your business and your needs, and we put together an efficient plan to help you meet those needs.

Can't my engineers just write the documentation?

If your engineers have the time to write, Technical Documents on Demand can upgrade their results by providing editing services, writing coaches, or both. We can also conduct technical writing seminars for groups of engineers.

If we can use Word, can't we document our own products?

For some applications, that might be fine. However, if you want total control over the look and feel of your document, you're going to need an expert, and probably one who knows a desktop publishing tool other than Word.

How do you work?

What information do you need when we first contact you for a consultation?

Following is a list of items we ask prospective clients to supply when they send their first email.

What happens after the first consultation?

Based on the information you give us, we prepare a Statement of Work for a project that will fulfill your documentation goals. This statement of work will be sent to you within 2 to 3 business days, and it will contain the following information for each deliverable in the project:

When both parties agree with the project's scope and deadlines, we can produce a mutually acceptable contract.

Do you work on site?

It depends on your needs.

Technical Documents on Demand works with clients throughout the United States and beyond. We are well-set up to work offsite, thanks to high-speed Internet connectivity, teleconferencing, videoconferencing, and online desktop sharing. Even so, there can still be situations where it's valuable to have a writer at your site.

When do you subcontract?

Subcontractors are normally used only on large projects, particularly when the turnaround time is much faster than industry standard.

What are the stages of a typical document creation process?

The following diagram shows the usual steps involved in a documentation project.

Workflow

Do you sign confidentiality letters with your clients?

We always include confidentiality and non-disclosure clauses in our contracts. Please let us know if you have further legal needs.

Do you guarantee your work?

We guarantee our work to be free of typographical, grammatical, and other mechanical errors, and that the final result will be clear, readable, and well-organized. We also work closely with your product development experts to incorporate all additions and corrections that they request in their technical reviews.

Who owns the final documentation?

Our clients hold the copyright on all deliverables. Technical Documents on Demand retains at least an electronic copy for recordkeeping purposes. We also usually request permission to reproduce a small portion of the document, for use only as part of our portfolio, and which does not materially fulfill the purpose of the original document.

What about your charges?

Is the initial consultation free?

Yes. There is never any obligation or commitment to pay until a contract is signed.

What is your hourly rate?

We normally do not bill our clients by the hour, but by the deliverable. Rest assured, we will deliver the highest quality results at a competitive cost.

When are payments due?

Payments are due at the time the client receives each deliverable. For small projects, such as updating a three-fold brochure, there is only one deliverable with a short time frame. For large projects, there will be multiple deliverables.